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Shipping & Delivery

Where do you ship?

We deliver to the United States along with APO, FPO and DPO mailboxes.

We can no longer offer shipment to Canada via our website. You may find our EquiFit® store locator helpful if you wish to purchase EquiFit® products outside of the U.S. or prefer to shop in-store.

How do I get free shipping?

We offer Free Shipping on orders over $150 to the contiguous 48 states of the US.

Can I ship my order to someone else?

Yes, orders can be shipped to a different address. Simply untick the option to have billing and shipping the same on checkout.

Do you offer express shipping?

No, currently we do not offer express shipping.

I have ordered a mix of stock & custom items, what will be sent when?

We will ship stock items as soon as your order has processed and payment has been received, typically within 2-3 days from receipt.

Etched, personalized or custom items will ship separately as soon as complete.

Once your item(s) has shipped a tracking number will be added to your order information on our site as well as emailed to you.

What is the shipping time?

We make every effort to process your order as quickly as possible and get it on it’s way to you.

- For stock items once we receive your completed order the total time until you receive it is usually 3-7 business days, however, the time can vary per location. You will see time estimations on checkout.

- For stock items with etching only, orders are expected to ship within 2 to 4 weeks.

- Fully custom items are expected to ship within 6 to 8 weeks.

Once the order has shipped a tracking number will be added to your order information on our site as well as emailed to you.

During times of the year when we experience a higher volume of orders, i.e. holidays or when we host a promotion online, your order may take longer than normal to ship out. Rest assured we are working as quickly as we can to get your order to you.

I received an email stating items were cancelled of my order, why?

All items listed on the site should be available based on warehouse inventory. However, at times, we are notified after the order has been placed that there is an inventory shortage. We will make every effort to fulfill all items on your order, give you the option of a back order or offer a similar item.

I have received tracking information, but my order has not arrived, what do I do?

Contact us via the contact form at the bottom of this page. We will make every effort to locate your package and get it to you safely.