How we can help

You’ll no longer be able to redeem open gift card balances from EquiFit.net through checkout on the new website. If you hold an EquiFit Gift Card & wish to check or redeem your balance, please complete our Contact Us form & include your Gift Card ID. Our dedicated Customer Service team will ensure your request is handled with the care you expect from EquiFit.

Our customer support team is here to assist with product and order related questions, however, if you have a question about your Klarna payment, refund, or account please contact Klarna 24/7 via https://www.klarna.com/customer-service/

When using PayPal at checkout the information stored in your PayPal account is pulled into the order on our site. You will need to adjust the information in your PayPal account to reflect correctly at our checkout.

Unfortunately, previous orders cannot be retroactively added to your Account order history.

Please contact our customer service team via the contact form, we will be happy to help you.

Promotional offer codes can be entered in cart or at checkout in the designated box. For any issues, please contact customer service via our contact form and we would be happy to assist in troubleshooting any code error(s).

Yes, once your order has been placed you should receive an email to your inbox including order confirmation.

We make every effort to get your stock order on its way to you within a 2-3 working days. Once your order has been shipped it is dependent on the shipping carrier to deliver it to you in a timely manner. At times it may take a bit longer to process payment or package your order but our desire is that you and your horse can start using your EquiFit products as soon as possible.

Once an order has been submitted, we cannot change your delivery address. You can contact the courier directly to reroute the parcel.

We offer neoprene-free and latex-free options for horses with sensitive skin. Product details will specify material composition.

EquiFit products feature innovative materials such as our signature ImpacTeq™ foam, breathable mesh liners, and durable strike zones. Select products also incorporate premium leather and specialty fabrics designed for both performance and comfort.

EquiFit does offer a selection of boots designed to be used in competition which meet the requirements for most major organizations, including a number of FEI compliant hind boots. For specifics on all boot qualifications, please check with your show organization.

Yes. Many of our products are designed with hypoallergenic, breathable materials, making them ideal for horses with sensitive skin.

EquiFit is committed to providing unparalleled protection, comfort, and performance. Our products are engineered with advanced materials and refined design, trusted by top riders worldwide.

We recommend referencing our detailed size charts, available on each product page. If your horse falls between sizes or you're unsure, our team is happy to help guide you to the best fit.

This entirely depends on the use. Typically, with normal wear and tear, boot liners last about 6-12 months.

While many of our products are designed with performance riders in mind, they are suitable across disciplines, including Jumpers, Hunters and Dressage.

Our product range includes options designed for both day-to-day training and competition. Be sure to review each product description for its intended use.

We offer Free Shipping on orders over $150 to the contiguous 48 states of the US.

Yes, orders can be shipped to a different address. Simply untick the option to have billing and shipping the same on checkout.

No, currently we do not offer express shipping.

All items listed on the site should be available based on warehouse inventory. However, at times, we are notified after the order has been placed that there is an inventory shortage. We will make every effort to fulfill all items on your order, give you the option of a back order or offer a similar item.

Contact us via the contact form at the bottom of this page. We will make every effort to locate your package and get it to you safely.

You can track your order through your My Account page [link] or once shipped through the order tracking page.

Yes, many of our liners are designed to be easily removed and replaced to extend the life of your boots. We also offer a selection of specialty liners to support the unique needs of horses.

We recommend wiping down the outer shell with a damp cloth. Many of our liners are removable and can be hand-washed with mild soap and water. Please refer to product-specific care instructions for details.

Size guides for an item can usually be found linked directly below the selection drop downs on the items page.

We no longer repair boots at our warehouse, but we do have some other options! Please reach out to our team to discuss the alternate options available.

The standard warranty on our products is a 2-year manufacturer's defect warranty and does not cover issues caused by outside sources. However, if you experience an issue, please contact our team—we’re here to help and look into solutions for you.

Follow the instructions on our return policy page [link] to return your order.

Please reach out via our form below and explain the situation. A customer service team member will get back with you shortly to help remedy the issue.

Changed your mind? If you aren’t delighted with your purchase, you can return a product, in new condition, within 30 days and we will happily refund the purchase price. All items must be in new condition and in their original packaging. Please see returns policy page [link] for further details.

We appreciate your honesty! Please contact Horseware Customer Service via the form at the bottom of this page.

Please follow instructions on the returns policy page [link] to initiate a return and drop off to the correct location.

EquiFit offers free returns. Once your return has been initiated you will be given access to a link allowing you to create a pre-paid FedEx return label.