Return Policy

Return Policy

You have the right to return any EquiFit product you purchased on our website, www.equifit.com/en-us, within 30 days for a full refund. Please see the important information below and instructions on how to return your product under this policy. If you have purchased your item from one of our retail partners, please contact them directly to discuss your return. For faulty or defective products, please refer to the Returns Under Warranty section below. Personalized and Custom products are not eligible for returns or exchanges.

If your item was purchased on EquiFit.net, please contact our customer service team via our Contact Us form for dedicated support with your return.

Measures to Minimize Biohazard Risk

EquiFit is acutely aware of the risks associated with biohazards that could be potentially transmitted by products that have been worn by animals or exposed in an enclosed environment. To ensure the biosecurity safety of the North American equine community, we cannot resell products that have been worn or exposed to these conditions.

All returned items must be new, unused, and in the same condition as when you received the item, including in its original packaging with all tags and labels attached (e.g., boots should be returned in the original boot bag). If an item is returned in an unsuitable condition (worn, without tags, without packaging), your return will be rejected. By placing an order, you accept that EquiFit’s decision as to the suitable condition of a return is final and is not subject to appeal.

How to Create a Return

1. Start your return: Click on “Start your return” and enter your email and order number.
2. Return authorization: If your item is eligible, you’ll receive a return number and the option to create a pre-paid return label.
3. Package items: Place the product(s) in their original packaging in the box or original shipment bag.
4. Seal & prepare: Seal the box and ensure no other address labels are visible on the packaging.
5. Create/print label: Follow the instructions to create and print your prepaid return label, then drop off at a relevant courier location (see below). Alternatively, check your inbox for a FedEx email with a QR code so FedEx can print your label at participating locations.
6. Refund timing: Once processed, refunds can take up to 14 days and will be made to your original payment method. Refunds to e-Gift Cards are issued via email immediately after processing.

Start Return

Drop Off Points

Please bring your package to the courier drop-off point relevant to your location.

Product Sizing

There are detailed size guides on each product page on the website. If you have questions, you can contact customer service to discuss the best fit for your horse. EquiFit does not warrant that this advice is correct as the customer service representative will not have personally seen the horse about which he/she/they is/are offering sizing advice. If after receiving your product there is an issue with size, please contact our customer service team directly and return the products in accordance with our Returns Policy.

Returns Under Warranty

All of our products have a 2-year manufacturer warranty which covers material or workmanship flaws.